Accessibility Statement

Last Updated: February 2026

Our Commitment

Kaya Thai Therapy is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

What We Do

  • Semantic HTML throughout our website for clear content structure
  • Full keyboard navigation support
  • Screen reader compatibility with ARIA labels where needed
  • Sufficient colour contrast ratios meeting WCAG AA standards
  • Resizable text that functions up to 200% without loss of content
  • Alternative text for all meaningful images
  • Clear and consistent navigation across all pages

Physical Accessibility

Our clinic at 111c Colindale Avenue, London NW9 5HB is located at ground floor level. The treatment room is designed to accommodate clients with mobility considerations. If you have specific accessibility needs, please contact us in advance so we can ensure your visit is comfortable.

Known Limitations

While we strive to ensure accessibility across our website, some areas may not yet be fully optimised. These include:

  • Embedded third-party content (Microsoft Forms, Google Maps) which is managed by external providers
  • Some older PDF documents which may not be fully screen reader compatible

We are actively working to address these limitations.

Feedback

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 working days.

Enforcement

If you are not satisfied with our response, you can contact the Equality Advisory Support Service (EASS) at https://www.equalityadvisoryservice.com.